FAQs

All shipments are sent from Singapore and can be shipped internationally to most places.

If the FAQ doesn't help you, please do feel free to contact me.

1) Designer Toy & Handmade Warning
2) Payment Methods
3) Dispatch
4) Singapore Shipping & Collection
5) International Shipping
6) Import Tax
7) Delivery Delays
8) Registered Tracking
9) Lost, Damaged, Returns & Refunds
10) Commissioned Custom Works
11) Stock availability
12) Colours in photos
13) Use of your email (I will only use it if i need to contact you in relation to your order)


1) Designer Toy & Handmade Warning

Due to the nature of handmade items, especially editions, the shape, height, colours & designs can slightly differ than the photo example. If you’d like to request a photo of an exact version of the item beforehand please let me know.

It should also be noted that I currently use resin to make my designer toys. While resin is durable if dropped it will break! Please handle with care. Unlike vinyl designer toys, resign ones should be seen more like figurines that aren’t likely to be suitable for young children or withstand lots of handling.

2) Payment Methods

I currently only accept PayPal through Big Cartel. This should also allow you to pay with cards. If you live in Singapore please contact me directly before buying if you’d like other payment options.

3) Dispatch

I aim to dispatch items within 1-3 days from Singapore (unless otherwise stated). If an item is a pre-order please check each listing for further details about estimated production time release dates.

4) Singapore Shipping & Collection

Once dispatched, items will take approx. 2-5 days. If you’d like to arrange collection or want another delivery option please contact me before buying.

5) International Shipping

I ship to most countries from Singapore. Once dispatched, it can take approx. 5-12 days depending how far away from Singapore you are. Please do take this into account if you need something for a specific date to avoid disappointment.

6) Import Tax

I am unable to mark items as “gifts” and will put the true cost on the shipping labels as required by the post. Buyers are responsible for any import fees/taxes. Thank you for your understanding.

7) Delivery Delays

Delivery delays can happen especially around holidays or acts of nature. Delays can also accrue if something is held at customs.

8) Registered Tracking

In my experience tracking isn’t always fantastic and vague. It can largely depending on the destination country. I apologise that I am unable to give any more details or actually delivery dates other than the info that is on the tracking service.

9) Lost, Damaged, Returns & Refunds

Items not registered, while only rare, can go get lost in the post. While I can’t be held responsible for postal service losses, if for any reason you have not received your item after 14 working days after the expect delivery please let me know. If an item is somehow damaged in transit please let me know. If you’d like to return an item you can do so within 21 days of the delivered date please contact me, however return delivery is the responsibility of the buyer. While these situations don’t happen that often, I of course want to work with you to find a solution and depending on the situation I may offer a refund, part refund replacement or repair.

10) Commissioned Custom Works

I take on commissions for illustration and design toy customs but it largely depends on my schedule. I need to be contacted directly for commission inquiries well in advance. I occasionally announce slots for customs on social.

11) Stock availability

I tend to get stock or make things in batches. Once a batch has sold there is no grantee I will resupply designs. Events I do in person, like cons, will have priority over stock. I tend to make things available online after events.

12) Colours in photos

I try my best to photograph my products as well as possible, however please note that there can slight colour differences.

13) Use of your email

Other than the automatic transaction notifications, I will only use an email to message you in relation to your order.